Last updated: 26 June 2026
Cyprus Pharmacies is operated by PRAESI Technologies Ltd (“PRAESI”, “we”, “us”, or “our”). This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use the Cyprus Pharmacies mobile application, cyprus-pharmacies.com, and related services.
Cyprus Pharmacies helps users find pharmacies, on-call pharmacies, contact details, maps, directions, pharmacy notices, and community-submitted corrections in Cyprus. The service is informational only. It does not provide medical advice, diagnosis, emergency services, prescriptions, or medicine sales.
## 1. Information We Collect
We collect only the information needed to operate, protect, and improve Cyprus Pharmacies.
### Information you provide
You may provide:
- Pharmacy corrections, suggested updates, comments, reviews, ratings, notes, or other user-submitted content.
- Support or privacy request information, such as your email address and the content of your message, if you contact us.
- Optional Sign in with Apple information, such as an Apple-provided user identifier, if you choose to create or connect an account.
Please do not submit medical history, prescription details, health conditions, emergency details, or other sensitive personal information through community update or support forms.
### Location information
If you allow location access, the app or website may use your device location to:
- Sort nearby pharmacies.
- Estimate distance.
- show maps and directions.
Location access is optional. You can use Cyprus Pharmacies without enabling location. We do not sell your location. We do not use location for advertising or tracking across other apps or websites.
When you request directions or use map features, your selected map provider, such as Apple Maps, Google Maps, Waze, or Street View, may process your request under its own privacy terms.
### Identifiers and device information
For app functionality, security, push notifications, abuse prevention, and community features, we may process:
- A guest identifier generated by the app.
- A device or push notification token.
- An Apple user identifier if you choose Sign in with Apple.
- App version, device type, operating system version, timestamps, and basic diagnostic information.
We do not use these identifiers for advertising tracking.
### Local app data
Some data is stored on your device, including:
- Favourite pharmacies.
- App preferences.
- Language, accessibility, notification, and map settings.
- Local search or app state needed for functionality.
- Local usage counts or error logs used to improve reliability.
You can remove local data by deleting the app, clearing relevant app settings where available, or contacting us for help.
### Website data
The website may use local storage or similar browser storage to remember language, interface preferences, or a guest identifier for submitted updates. We do not use advertising cookies, tracking pixels, or cross-site behavioural advertising.
If exact address search or geocoding is enabled, typed address queries may be sent securely to our server and then to a licensed geocoding provider, such as Apple Maps, only to return address suggestions or coordinates.
## 2. How We Use Information
We use information to:
- Provide pharmacy search, on-call pharmacy listings, maps, directions, and distance sorting.
- Display pharmacy notices, alerts, and official-source context.
- Process user-submitted corrections and community updates.
- Review, moderate, validate, or reject submitted pharmacy information.
- Provide push notifications or schedule reminders if you enable them.
- Maintain favourites, settings, accessibility features, and language preferences.
- Prevent abuse, spam, fraud, and misuse of community features.
- Debug crashes, diagnose errors, and improve app reliability.
- Respond to support, privacy, or legal requests.
- Comply with legal obligations.
We do not sell personal data. We do not share personal data with data brokers. We do not use personal data for third-party targeted advertising.
## 3. Legal Bases for Processing
For users in the European Economic Area, United Kingdom, Switzerland, Cyprus, and other regions with similar rules, we rely on the following legal bases where applicable:
- Consent: for optional permissions such as location, notifications, and user-submitted content where consent is required.
- Performance of a service: to provide pharmacy lookup, maps, directions, account, community, and support features you request.
- Legitimate interests: to secure the service, prevent abuse, maintain reliability, improve functionality, and keep pharmacy information accurate.
- Legal obligations: where we must keep or disclose information to comply with law, regulation, legal process, or enforceable government request.
You may withdraw consent for optional permissions at any time through your device settings or by contacting us.
## 4. How We Share Information
We share information only when necessary to operate the service, protect users, comply with law, or provide features you choose.
Service providers may include:
- Apple services, including App Store, Sign in with Apple, Apple Push Notification service, Apple Maps, MapKit, and App Attest.
- Cloudflare services used for hosting, APIs, security, database, and email or routing infrastructure.
- Map and navigation providers you choose to open, such as Apple Maps, Google Maps, Waze, or Street View.
- Email or support providers used to respond to user requests.
- Infrastructure, security, or development service providers used to operate and protect the app and website.
We require service providers to process information only for permitted purposes and to protect it using appropriate safeguards.
We may disclose information if required to comply with law, protect rights and safety, investigate abuse, enforce terms, or respond to lawful requests.
## 5. International Transfers
Our service providers may process information in Cyprus, the European Union, the United Kingdom, the United States, or other countries where they operate. Where required, we use appropriate safeguards for international transfers, such as contractual protections, adequacy decisions, or equivalent safeguards.
## 6. Retention
We retain information only for as long as needed for the purposes described in this policy, unless a longer period is required by law.
Typical retention periods:
- Favourites, preferences, and local settings: stored on your device until you delete them, reset settings, or uninstall the app.
- Community updates, corrections, reviews, and moderation records: retained while needed to review, validate, audit, improve data quality, prevent abuse, or comply with legal requirements.
- Guest identifiers and account identifiers: retained while your account or community profile remains active, or until deletion is requested where applicable.
- Push notification tokens: retained while notifications are enabled or until replaced, disabled, expired, or deleted.
- Security and audit logs: retained for a limited period, typically up to 30 days unless needed for investigation or legal compliance.
- Support and privacy requests: retained as needed to respond and maintain records of the request.
We may anonymise or aggregate information so it no longer identifies you; such information may be retained for analytics, reliability, or service improvement.
## 7. Your Rights
Depending on where you live, you may have rights to:
- Access personal data we hold about you.
- Correct inaccurate or incomplete information.
- Delete your personal data.
- Receive a portable copy of your data.
- Object to or restrict certain processing.
- Withdraw consent for optional processing.
- Opt out of sale or sharing of personal information where applicable.
- Appeal or complain to a data protection authority.
California residents may have rights under the CCPA/CPRA, including the right to know, delete, correct, opt out of sale or sharing, limit certain sensitive personal information uses, and not be discriminated against for exercising privacy rights.
We do not sell personal information. We do not share personal information for cross-context behavioural advertising.
To exercise your rights, contact us at:
We may need to verify your request before acting on it. We aim to respond within the time required by applicable law.
## 8. Account Deletion
If you create or connect an account, you may request deletion of your account and associated personal data by using available in-app controls or by contacting:
Deletion may not remove information we must retain for legal, security, fraud-prevention, dispute-resolution, or audit reasons.
## 9. Children’s Privacy
Cyprus Pharmacies is not directed to children under 13, or to children under the minimum age required by local law. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we will take appropriate steps to delete it.
## 10. Security
We use technical and organisational measures designed to protect information, including data minimisation, access controls, encrypted transport, pseudonymisation where appropriate, and limited retention. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
## 11. Medical and Emergency Disclaimer
Cyprus Pharmacies provides pharmacy information for convenience. Pharmacy hours, emergency numbers, availability, and on-call schedules may change. Always call the pharmacy before travelling. For medical emergencies, contact local emergency services immediately.
Cyprus Pharmacies does not provide medical advice, diagnosis, treatment, emergency dispatch, prescriptions, or medicine sales.
## 12. Changes to This Policy
We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify users through the app, website, or App Store listing. The “Last updated” date shows when this policy was last revised.
## 13. Contact
For privacy requests, contact:
For general support, contact:
Copyright © 2026 PRAESI Technologies Ltd - All Rights Reserved.
PRAESI Technologies Ltd builds independent software products. App pages describe informational tools and do not replace professional, medical, legal, emergency, procurement, government or other specialist advice unless explicitly stated.
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